| CHAIR, PRESIDENT AND CHIEF EXECUTIVE OFFICER | HEIDI G. PETZ | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| SENIOR VP, ENTERPRISE FINANCE & CHIEF ACCOUNTIN | JAMES PAUL LANG | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| SENIOR VICE PRESIDENT, CHIEF LEGAL OFFICER AND SECRETARY | MARY L. GARCEAU | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| SENIOR VICE PRESIDENT, HUMAN RESOURCES | MARLENA K. BOYCE | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| VICE PRESIDENT AND TREASURER | JEFFREY J. MIKLICH | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| SENIOR VP, DEPUTY GENERAL COUNSEL AND ASSISTANT | STEPHEN J. PERISUTTI | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| SENIOR VICE PRESIDENT, FINANCE | BENJAMIN E. MEISENZAHL | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| SENIOR VP, INVESTOR RELATIONS AND CORPORATE COM | JAMES J. JAYE | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| SENIOR VP, CORPORATE STRATEGY AND DEVELOPMENT | BRYAN J. YOUNG | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| VP TAXES AND ASSISTANT SECRETARY | JACQUELINE M. TAKACS | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| VP, CORPORATE AUDIT AND LOSS PREVENTION | KEVIN M. SOFLKIANCS | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| DIRECTOR | KERRII B. ANDERSON | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| DIRECTOR | THOMAS L. WILLIAMS | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| DIRECTOR | ROBERT G GAMGORT | 1 SHERWIN WAY CLEVELAND, OH 44113 USA |
| DIRECTOR | JEFF M. FETTIG | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| DIRECTOR | HEIDI G. PETZ | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| DIRECTOR | AARON M. POWELL | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| DIRECTOR | MARTA R. STEWART | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| DIRECTOR | MICHAEL H. THAMAN | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |
| DIRECTOR | MATTHEW H. THORNTON, III | 101 WEST PROSPECT AVENUE CLEVELAND, OH 44115 USA |